Account Manager, EMEA
customer.io
Mid80 500-115 000 USD
About the position
Join the EMEA team as an Account Manager, managing a portfolio of mid-market and enterprise accounts. Drive renewals and expansion opportunities while building strong relationships with customers.
Tech stack
- account-management
- sales
- saas
- communication
Requirements
Required:
- 3+ years in Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number
- Experience managing $5m ARR, predominantly in the MM space
- Proven ability to grow customer spend outside of overages or true-ups
- Strong communicator — clear and persuasive with both technical and non-technical stakeholders
Nice to have:
- 5+ years preferred in Account Management or related roles
- A forecasting methodology you can walk through clearly
- Comfortable pulling usage data, tracking health scores, and building your own dashboards
Responsibilities
- Own the full commercial strategy for a portfolio of mid-market and enterprise accounts
- Drive growth by helping customers adopt Customer.io more strategically
- Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology
- Build multi-threaded relationships from day-to-day operators to Directors and VPs
Benefits
- Starting salary for this role is $80,500 base + $34,500 variable = $115,000 OTE
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave, unlimited PTO
- Stipends for remote work and wellness, a professional development budget
Recruitment Process
Application Review
Phone Screen
Take-home Assignment
Assignment Review Call
Application Review
Phone Screen
Take-home Assignment
Assignment Review Call