Associate Linux Support Engineer
Canonical
About the position
Join a leading provider of open source software to support technical needs of customers leveraging Ubuntu and open source products.
Tech stack
- linux
- bash
- ruby
- javascript
- c
- cpp
- go
- networking
- virtualization
Requirements
Required:
- Exceptional academic track record from both high school and university
- Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
- Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
- Strong written and verbal English communication skills
Nice to have:
- Experience supporting virtualized environments (KVM, Virtual Box, VMWare)
- Experience with other open-source desktop technologies
- Active contribution to open-source projects/forum/code
Responsibilities
- Providing technical support for employees from your remote home office
- Taking ownership of new cases via telephone, email and web
- Ensuring that each support case is handled according to our Service Level Agreement (SLA)
- Contributing new knowledge base articles and maintaining existing articles
Benefits
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Maternity and paternity leave
- Opportunity to travel to new locations to meet colleagues