Customer Success Manager, EMEA
customer.io
80 000 USD
About the position
Join a dynamic team as a Customer Success Manager, managing a portfolio of Mid-Market customers and driving their success through strategic guidance and support.
Tech stack
- customer-success
- saas
- french
- ai
- russian
- spanish
Requirements
Required:
- 2+ years as a Customer Success Manager for technical products, in a SaaS environment
- Experience communicating with software developers in a technical capacity
- Opinionated about customer experience — you should have well-formed views in order to give customers strategic advice
- Fluency in French, Russian, and/or Spanish (we are prioritizing multilingual candidates for this role)
Nice to have:
- Bonus: experience designing lifecycle messages
Responsibilities
- Manage a dedicated portfolio of ~50-60 Mid-Market customers as their strategic partner across the full customer lifecycle
- Lead onboarding — running kickoffs and milestone check-ins, and guiding customers to their first measurable outcomes
- Build a deep understanding of each customer's goals and translate them into measurable, mutual success plans
- Provide proactive, consultative guidance through regular strategic touchpoints and value-driven conversations
Benefits
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave
- Unlimited PTO
- Stipends for remote work and wellness, a professional development budget
Recruitment Process
Application Review
Phone Screen
Technical Interview
Homework Review Call
Application Review
Phone Screen
Technical Interview
Homework Review Call