Customer Success Manager - EMEA
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Senior59 000-105 000 USD
About the position
Join a remote team as a Customer Success Manager, acting as a trusted advisor to clients and driving product adoption.
Tech stack
- salesforce
- zendesk
- google-workspace
- slack
- zoom
Requirements
Required:
- 6-10 years experience in a Mid-Market/Enterprise Customer Success Manager role
- Experience handling the full customer journey from onboarding to renewals; cross-sell and upsell experience is a huge plus!
- Comfortable operating in a fully remote, async-first environment
- Strong communication skills; you pride yourself on being personable, concise and compelling communicator - in writing, in conversation, and in front of an audience
Nice to have:
- B2B SaaS, tech, and/or cybersecurity industry experience highly preferred
- Experience working in a Customer Success Platform (ie. Gainsight, Planhat, etc.) preferred
- Proficiency utilizing AI to increase efficiency of day to day tasks (ideally Claude and Gemini)
Responsibilities
- Lead the transition from contract signature to implementation through to go-live
- Proactively manage a portfolio of clients, ensuring value realization and satisfaction with the product is achieved
- Conduct regular meetings including integration reviews, quarterly business review, and onsite meetings with clients to make recommendations and highlight successes
- Drive renewals with executive level stakeholders, day-to-day contacts, and procurement teams