Product Manager (AI)
IDT Corporation
About the position
Join a dynamic team as a Product Manager, focusing on AI capabilities in communications. Drive product strategy and collaborate with engineering to deliver impactful solutions.
Tech stack
- product-management
- ai
- ml
- b2b-saas
- apis
- communication
- spanish
Requirements
Required:
- 4+ years of experience in product management, with at least 2 years focused on AI or ML-powered products
- Proven background in B2B SaaS, ideally within communications, contact centers, or enterprise software industries
- Strong technical fluency: you don't need to write code, but you must thoroughly understand APIs, LLMs, and system integrations to make smart scoping decisions
- Demonstrated ability to define product scope, write clear requirements, and hold teams accountable to delivery timelines
Nice to have:
- Experience with CCaaS platforms (e.g., Five9, Talkdesk, Genesys, or similar)
- Familiarity with LLM-based products, including prompt design, tool use, and agent frameworks
- Hands-on experience with Voice AI or Conversational AI products
Responsibilities
- Define the roadmap for the native AI Agent in UContact, starting with outbound scenarios
- Own the product vision: a native AI Agent embedded directly into the UContact flow builder
- Coordinate with the UContact engineering team and the AI Agent team to deliver a seamless, integrated user experience
- Translate complex AI capabilities into clear, customer-facing value propositions that the sales team can lead with
Benefits
- Stable job with long-term growth perspective
- Competitive salary with annual performance review
- Continuous learning and career growth opportunities
- Company-supported English classes to enhance your professional growth