Product Support Specialist, Europe
Linear
About the position
As a Product Support Specialist, you will support customers, troubleshoot technical issues, and contribute to product documentation.
Tech stack
- sql
- javascript
- github
- api
Requirements
Required:
- Passion about technology, quality, and Linear’s mission
- Excellent communication and customer service skills and experience working with a technical or engineering user base
- Experience troubleshooting technical issues, including APIs and integration setups
- Familiarity with SQL, Javascript, APIs, and GitHub is a plus
Nice to have:
- Curiosity to learn more about technology and integrations
Responsibilities
- Support customers in end-to-end engagement, including onboarding and account setup
- Investigate and resolve inbound customer issues reported through all communication channels
- Partner with our engineering team to document and reproduce bugs
- Surface trends and insights from customer feedback to inform product choices
Benefits
- Competitive salary and equity
- Employee-friendly equity terms including early exercise in the US
- Daily meal and coffee stipend on every workday
- 5 weeks paid vacation, plus local statutory holidays