Renewals Specialist - Remote
n8n
About the position
Join a fast-growing tech startup as the first dedicated Renewals Specialist, managing the end-to-end commercial renewal process for Enterprise customers.
Tech stack
- b2b-saas
- negotiation
- crm
- automation
Requirements
Required:
- You’ve owned commercial renewals, account management, or a commercially focused Customer Success portfolio in B2B SaaS, including negotiating contracts and renewals with business customers.
- You’ve managed a sizeable book of customers and are comfortable keeping dozens of commercial conversations moving simultaneously.
- You’re comfortable negotiating pricing and terms and navigating the practical mechanics of SaaS renewals — quotes, order forms, procurement, legal review, approvals, and signatures.
- You manage your renewal pipeline with discipline. Forecasts, dates, next steps, and CRM data stay accurate, and you take ownership of getting contracts closed on time.
Nice to have:
- You’ve worked in a high-volume or scaled CS/renewals model before.
- You’ve seen what strong renewal processes look like at a larger SaaS company and can bring some of those learnings into an earlier-stage environment.
- Experience with CRM, CS, or renewals tooling such as Salesforce, Gainsight, or similar.
Responsibilities
- Prepare and send renewal quotes, negotiate pricing and commercial terms, manage procurement and contractual back-and-forth.
- Keep around 60 renewals per quarter progressing with clear next steps, accurate renewal dates, and enough lead time to avoid preventable last-minute slippage.
- Work closely with Scaled CSMs to understand customer health, identify potential churn or commercial risk early, and determine the right path to renewal.
- Maintain reliable renewal forecasts, close-plan notes, and CRM hygiene so we have a clear view of upcoming renewals and revenue retention.
Benefits
- We offer fair and attractive pay.
- You’ll get a slice of n8n with equity.
- We work hard but ensure you have time to recharge: 30 days of vacation, plus public holidays wherever you are.
- We provide benefits according to local country norms.