Senior Customer Success Manager
Kit
SeniorFull-time126 000 USD
About the position
Join a remote team as a Senior Creator Growth Manager, acting as a trusted advisor to high-impact accounts and optimizing their email strategies.
Tech stack
- customer-success
- data-analysis
- communication
- crm
- collaboration
- workflow-design
Requirements
Required:
- 4+ years in a Customer Success, Account Management, or Creator Partnerships role
- Supporting or working with creators, digital entrepreneurs, or B2C SMBs
- Managing a portfolio of high-value customers with quantifiable impact
- Collaborating cross-functionally with product, support, and marketing
Nice to have:
- Operating in a fast-paced startup or rapidly scaling SaaS environment
- Leading customer strategy across onboarding, success planning, renewals, risk mitigation, and expansion
Responsibilities
- Own a portfolio of 50-75 high-value creator accounts, delivering proactive, strategic guidance
- Establish strong relationships with creators and their teams built on trust and credibility
- Drive feature adoption and increase customer engagement
- Develop account plans and success strategies that support scalable growth
Benefits
- Profit Sharing
- Kit equity
- 401k with a 5% match
- We cover up to $2,100 per month toward medical premiums
Recruitment Process
Phone Screen
30 min with our recruiter
Hiring Manager Interview
45 min
Take-home Assignment
Panel Interview
60 min
Phone Screen
30 min with our recruiter
Hiring Manager Interview
45 min
Take-home Assignment
Panel Interview
60 min