Support Agent (Tier 1)

Visme

JuniorFull Time

O stanowisku

Join a remote-first team as a Support Agent, assisting users with technical questions, account management, and billing inquiries. Collaborate with internal teams to enhance user experience and ensure effective communication.

Support Agent (Tier 1)

Visme

JuniorFull Time

O stanowisku

Join a remote-first team as a Support Agent, assisting users with technical questions, account management, and billing inquiries. Collaborate with internal teams to enhance user experience and ensure effective communication.

Stack technologiczny

english
hubspot
zendesk
slack
google-suite

Wymagania

Wymagane:

At least 1 year of experience in supporting users/prospects/customers with their needs within a SaaS company
Strong technical communication skills while also being able to communicate things simply and clearly for the user
A passion for presentations, communications, and design – along with unwavering enthusiasm for helping people create amazing visual content
Exceptional written and verbal communication skills

Mile widziane:

Highly organized and responsive to internal and external stakeholders
Familiar with working in Hubspot/Zendesk, Slack, Google Suite etc.
Comfortable and energized by operating and problem-solving in a fast-moving organization

Obowiązki

Answering support tickets and live chat with excellent writing skills in written English
Collaborating internally with your fellow support agents to review technical situations
Following proper procedures for ticket management and chat in order to meet SLAs
Discussing the need for full-time or part-time schedule Monday through Friday with predefined shifts

Benefity

Work on a highly used creative product with millions of users
Define and elevate the quality culture across the organization
Have real ownership and influence on engineering processes and releases
Collaborate with a smart, friendly, and fast-moving global team