Support Agent (Tier 1)
Visme
JuniorFull TimeAbout the position
Join a remote-first team as a Support Agent, assisting users with technical questions, account management, and billing inquiries. Collaborate with internal teams to enhance user experience and ensure effective communication.
Tech stack
- english
- hubspot
- zendesk
- slack
- google-suite
Requirements
Required:
- At least 1 year of experience in supporting users/prospects/customers with their needs within a SaaS company
- Strong technical communication skills while also being able to communicate things simply and clearly for the user
- A passion for presentations, communications, and design – along with unwavering enthusiasm for helping people create amazing visual content
- Exceptional written and verbal communication skills
Nice to have:
- Highly organized and responsive to internal and external stakeholders
- Familiar with working in Hubspot/Zendesk, Slack, Google Suite etc.
- Comfortable and energized by operating and problem-solving in a fast-moving organization
Responsibilities
- Answering support tickets and live chat with excellent writing skills in written English
- Collaborating internally with your fellow support agents to review technical situations
- Following proper procedures for ticket management and chat in order to meet SLAs
- Discussing the need for full-time or part-time schedule Monday through Friday with predefined shifts
Benefits
- Work on a highly used creative product with millions of users
- Define and elevate the quality culture across the organization
- Have real ownership and influence on engineering processes and releases
- Collaborate with a smart, friendly, and fast-moving global team