Support Engineering Manager
Canonical
About the position
Manage a professional support team, ensuring customer satisfaction and operational control while driving team development.
Tech stack
- linux
- leadership
- communication
- open_source
- cloud
Requirements
Required:
- Extensive CLI experience with Linux at a technical level
- Leadership experience, and preferably team management experience
- Confidence under pressure, with proven track record of high customer focus
- Excellent communication skills (verbal and written)
Nice to have:
- Preferably fluent in two languages, English being primary one
- Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
- Proven track record of contributing to Open Source projects
Responsibilities
- Management of a professional support team, including skills development and performance management
- Operational control, shift scheduling, accountability for key performance indicators (KPIs)
- Ensures that all customer cases are responded to within the SLA, and in a professional manner
- Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
Benefits
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Maternity and paternity leave