Technical Account Manager (Remote Europe)
n8n
About the position
Join a fast-growing tech startup as a Technical Account Manager, owning the technical success of top-tier customers and ensuring platform health and performance.
Tech stack
- docker
- kubernetes
- cloud
- api
- devops
- automation
Requirements
Required:
- Strong experience in Technical Account Management, Solutions Architecture, Customer Engineering, or a similar customer-facing technical role
- Deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations
- Diagnosed performance, reliability, and scalability challenges in production environments
- Ability to translate complex technical topics into actionable recommendations for both technical and business stakeholders
Nice to have:
- At least 6 months experience with n8n or similar workflow automation / iPaaS platforms such as Zapier, Make, Node-RED
- Familiarity with AI / LLM integrations, agentic workflows, or automation use cases involving AI-enabled business processes
- Experience supporting both self-hosted and SaaS enterprise customers, especially in complex or highly regulated environments
Responsibilities
- Act as the dedicated technical point of contact for a portfolio of strategic top tier customers
- Continuously assess customer deployments to identify risks around scalability, reliability, performance, and maintainability
- Oversee technical support intake, issue management, critical incidents, and high-severity support cases
- Analyze support activity, recurring issues, usage patterns, and operational risks to drive preventative action plans
Benefits
- Competitive compensation – We offer fair and attractive pay
- Ownership – You’ll get a slice of n8n with equity
- 30 days of vacation, plus public holidays wherever you are in Europe
- Career growth – You’ll get €1K per year to spend on courses, books, events, or coaching to level up your skills