Technical Customer Success Poland
Aikido Security
MidAbout the position
Join a fast-growing tech startup as a Customer Success Manager, driving product adoption and ensuring customer satisfaction.
Tech stack
- appsec
- customer-success
- english
Requirements
Required:
- Medior/Senior profile with prior experience in customer success, technical account management, or a similar role
- Experience in AppSec is a must
- Tech-savvy, with the ability to debug and investigate technical workflows
- Strong communication and proactive, with a 'get stuff done' attitude
Nice to have:
- Comfortable working independently and managing multiple priorities
- Fluent in English
Responsibilities
- Engage with 'accounts at risk' to prevent churn
- Drive product adoption and maximize customer value
- Escalate complex issues
- Debug and resolve workflow issues
Benefits
- High-impact position in a fast-growing company
- Fast growth of responsibility
- A company that sticks to its values in an open and informal atmosphere
- Flexibility in working hours