Technical Customer Support Engineer, AI Infrastructure & Observability - EMEA
ClickHouse
About the position
Join a global Support Engineering team to assist customers with technical issues related to ClickHouse and Langfuse. You'll provide high-touch support and develop solutions for users while collaborating with various teams.
Tech stack
- clickhouse
- sql
- python
- typescript
- aws
- gcp
- azure
Requirements
Required:
- Hands-on experience with databases, OLAP, or distributed systems
- Strong software engineering fundamentals with comfort reading code
- Comfort working in a global, remote-first team aligned to SLA coverage
- Genuine curiosity for LLM application development with hands-on experience
Nice to have:
- Experience with OSS and open-source technologies
- Experience with ClickHouse
- Experience with Langfuse specifically or with LLM observability tooling
Responsibilities
- Supporting and guiding users via cases, chat, Slack, and phone calls
- Develop solutions based on ClickHouse Cloud and open-source
- Work closely with global Support Services, Engineering, and Product Management teams
- Assist with mentoring, training, and sharing knowledge with colleagues
Benefits
- Flexible work environment - ClickHouse is a globally distributed company
- Employer contributions towards your healthcare
- Every new team member receives stock options
- Flexible time off in the US, generous entitlement in other countries