Technical Customer Support Engineer - EMEA
ClickHouse
About the position
Join a global support team to provide excellent service to customers, guiding them through technical challenges and solutions.
Tech stack
- clickhouse
- sql
- aws
- azure
- gcp
- kafka
- spark
- rabbitmq
Requirements
Required:
- Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as SQL databases, OLAP, cloud-native SaaS, distributed systems
- Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
- Strong communication skills and the ability to work fully remote with reliable connectivity
- A mindset of teamwork, global engagement, empathy, and solving challenging problems
Nice to have:
- Experience with ClickHouse
- Experience with OSS and open-source technologies, as a user, community member, or contributor
- Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others
Responsibilities
- Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
- Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers
- Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams
- Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers
Benefits
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly
- Employer contributions towards your healthcare
- Every new team member who joins our company receives stock options
- Flexible time off in the US, generous entitlement in other countries