Technical Programs Manager - Scaled Customer Success
n8n
About the position
Join a fast-growing tech startup as a Technical Educator, where you'll lead technical enablement sessions and support Enterprise customers.
Tech stack
- javascript
- api
- webhooks
- json
- presentation
- communication
Requirements
Required:
- 3–5+ years as a high-performing individual contributor in Solutions Engineering, Technical Account Management, Technical Onboarding, or Developer Advocacy within a B2B SaaS environment
- Hands-on experience with APIs, webhooks, JSON, JavaScript, and workflow automation
- Exceptional presentation and communication skills
- Deep empathy for builders and developers with a scalable mindset
Nice to have:
- Technical degree (e.g., Computer Science, Machine Learning, etc.)
- Hands-on experience with n8n is a massive plus
Responsibilities
- Lead weekly office hours and monthly deep-dive webinars on enterprise customer challenges
- Be the technical expert in the enterprise Slack channel, triaging and answering questions
- Jump into activation calls when a customer is stuck, acting as a technical assistant
- Build advanced use-case templates, video tutorials, and technical documentation
Benefits
- Competitive compensation – We offer fair and attractive pay
- Ownership – You’ll get a slice of n8n with equity
- 30 days of vacation, plus public holidays wherever you are in Europe
- Career growth – You’ll get €1K per year to spend on courses, books, events, or coaching