WordPress Support Engineer
Yoko Co
MidFull-timeAbout the position
Join a technical support team as a WordPress Support Engineer, providing hands-on support for client websites and troubleshooting various issues. This role emphasizes clear communication and relationship-building with clients while ensuring their websites run smoothly.
Tech stack
- wordpress
- php
- javascript
- html
- css
- git
Requirements
Required:
- 3–5+ years of experience working with WordPress in a technical capacity
- Strong understanding of WordPress themes, plugins, and site configuration
- Comfort reading and modifying HTML, CSS, JavaScript, and PHP within WordPress
- Experience debugging issues such as plugin conflicts, integrations, or unexpected site behavior
Nice to have:
- Experience with Git workflows
- Experience supporting websites in a multi-client or agency environment
Responsibilities
- Provide hands-on technical support for client websites, troubleshooting requests and helping ensure sites run smoothly long after launch
- Diagnose technical issues, implement fixes, and coordinate with teammates when deeper investigation is needed
- Communicate clearly with clients throughout the support process, helping them understand issues and feel confident in the solutions provided
- Troubleshoot and resolve a wide range of WordPress issues, including plugin conflicts, functionality bugs, layout problems, integrations, and unexpected site behavior
Benefits
- Flexible schedule and unlimited time off
- Profit share bonus starting in your second year
- Ability to work wherever you want
- Personal development budget