Partner Delivery Manager | Remote | Europe
n8n
About the position
Join a fast-growing tech startup to build and scale a high-performing partner delivery program, ensuring exceptional customer outcomes through trusted services partners.
Tech stack
- partner-delivery
- contract-management
- performance-management
- cross-functional-collaboration
- operational-excellence
- builder-mindset
- global-partner-ecosystems
- services-delivery-models
- technical-understanding
Requirements
Required:
- You have 5+ years of experience in partner delivery, professional services operations, or vendor/subcontractor management within a software or technology company.
- You're experienced in drafting, negotiating, and managing SOWs, subcontracting agreements, and commercial frameworks with services partners or systems integrators.
- You know how to build meaningful KPIs and SLAs, establish partner governance processes, and use performance data to drive accountability and continuous improvement.
- You're confident navigating competing priorities and working effectively with Legal, Finance, Sales, Customer Success, and Partnerships teams.
Nice to have:
- You have experience working with global systems integrators or large professional services organizations.
- You're familiar with staff augmentation, partner-led workshops, hackathons, or other technical services delivery models.
- You have a background in workflow automation, systems integration, low-code platforms, or related technologies.
Responsibilities
- Define and continuously improve the delivery playbooks, engagement processes, and quality standards that underpin partner-led FDE engagements.
- Own engagement intake and allocation, coordinating with internal FDE teams and Partnerships to determine the right delivery model and partner for each customer.
- Provide visibility into program performance, capacity, delivery risks, and key learnings to Customer Success, Partnerships, and Sales leadership.
- Manage partner subcontracting agreements, statements of work (SOWs), and rate cards in collaboration with Legal, Finance, and Procurement.
Benefits
- We offer fair and attractive pay.
- You'll get a slice of n8n with equity.
- We work hard but ensure you have time to recharge: 30 days of vacation, plus public holidays wherever you are.
- We provide benefits according to local country norms.