Customer Success Associate (Remote)
Mode Mobile
About the position
Join a fast-growing technology company as a Customer Service Associate, providing exceptional support to customers through various channels.
Tech stack
- customer-service
- communication
- english
- g-suite
- zendesk
- spanish
Requirements
Required:
- You have 2+ years of customer service experience, preferably in a related field
- You have outstanding communication skills, both verbal and written
- You have a strong working knowledge of G suite Products (Google Docs, Sheets, etc.)
- You have strong people skills, you are motivated to help people
Nice to have:
- Experience with Customer Service Platforms like Zendesk
- You are fluent in English, Spanish is a plus
Responsibilities
- Provide highest-level, personalized support to customers, responding to and resolving issues promptly and appropriately
- Attend training sessions to grow and maintain knowledge of products, services, offers, policies, and to develop customer service skills
- Identify customer needs, help customers find solutions to their unique scenarios
- Resolve email, chat, and social media customer inquiries
Benefits
- We are a 100% remote-first, global company
- A competitive compensation package
- Participation in the Company's equity plan (for full-time team members)
- Open PTO, generous Company Holidays, and Wellness Days (for full-time team members)