Senior Customer Success Manager - German Speaking (Remote)
n8n
SeniorAbout the position
As a Senior Customer Success Manager, you will partner with strategic enterprise customers in the German-speaking market, focusing on retention and expansion.
Tech stack
- german
- english
- customer-success
- saas
- account-management
- stakeholder-management
- technical-acumen
- automation
Requirements
Required:
- You are a native German speaker with fluent business English, and you are based in Europe
- You’ve owned a small, strategic book of enterprise SaaS customers, going deep on each account
- You’ve carried a retention and/or expansion target, know your KPIs, and have a track record of renewals and growth
- You lean toward the technical end of the CSM spectrum and can confidently engage with IT/engineering stakeholders
Nice to have:
- You’ve used automation/AI tools and can bring ideas that improve customer value realization
- Prior exposure to workflow automation/integration platforms helps you ramp faster
- You’ve operated in high-growth environments and enjoy 'build the plane while flying it' work
Responsibilities
- Own a small book of n8n’s largest, most strategic enterprise customers in the German-speaking market
- Build an account strategy for each customer and a footprint across their organization
- Own retention and expansion targets, driving renewals and growth in partnership with Account Executives
- Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities and measurable outcomes
Benefits
- We offer fair and attractive pay
- You’ll get a slice of n8n with equity
- We work hard but ensure you have time to recharge: 30 days of vacation, plus public holidays
- You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills