Customer Support Engineer
Coder
About the position
Join a dynamic team as a Customer Support Engineer, collaborating with Product and Customer Success teams to enhance customer satisfaction and support experiences.
Tech stack
- customer-support
- terraform
- kubernetes
- python
- bash
- github
- rest-apis
- problem-solving
Requirements
Required:
- 3+ years of customer support engineering experience, preferably for mission-critical software
- 3+ years supporting enterprise-sized companies
- 2+ years diagnosing production network connectivity and performance issues
- Excellent problem solving, analytical and troubleshooting experience
Nice to have:
- Experience with Terraform
- Experience with major cloud platforms, distributed systems, microservices architecture, and containerization
- Experience working in a startup environment
Responsibilities
- Reproduce and debug customer issues by building or using existing test environments and tools
- Communicate tactfully with customers
- Gather information, provide diagnostic and resolution steps, convey process and product guidance
- Solve incoming technical support requests in a timely manner
Recruitment Process
Application Review
Technical Interview
You will meet a mix of individual contributors, managers, and senior leaders.
Application Review
Technical Interview
You will meet a mix of individual contributors, managers, and senior leaders.