Customer Support Engineer
PlanetScale
About the position
Join a rapidly growing company as a Customer Support Engineer, helping developers and businesses resolve issues and improve their experience with the PlanetScale platform.
Tech stack
- sql
- mysql
- postgresql
- aws
- gcp
- azure
Requirements
Required:
- Experience supporting production applications, databases, developer tools, infrastructure, or other technical products
- Working knowledge of SQL, preferably with experience in MySQL and/or PostgreSQL
- Strong debugging skills and the ability to reason through application and database behavior
- Strong written and verbal communication skills
Nice to have:
- Experience working in a remote organization
- Experience with cloud platforms such as AWS, GCP, or Azure
- Knowledge of monitoring, observability, and debugging tools
Responsibilities
- You will advise and handle support requests from customers and developers on the PlanetScale platform
- You will respond to, debug, and resolve customer support issues through support tickets, customer Slack channels, public discussions, and other support channels
- You will help customers understand how to use PlanetScale effectively, including how to reason about queries, schema changes, application behavior, database connectivity, and production workflows
- You will create and improve internal and external documentation, support playbooks, troubleshooting guides, and customer-facing materials