Customer Support Engineer
Loft Labs
215 000-270 000 PLN
About the position
Join a small support team to troubleshoot complex Kubernetes and vCluster issues directly with customers. Work closely with engineering, take ownership of customer problems, and help shape support processes as the company grows.
Tech stack
- kubernetes
- linux
- aws
- gcp
- azure
- python
- bash
- terraform
- helm
- kustomize
Requirements
Required:
- 2-3 years hands-on Kubernetes experience in production environments
- Strong Linux/Unix system administration skills
- Solid understanding of Kubernetes fundamentals
- Excellent written communication skills
Nice to have:
- Virtual cluster or multi-tenancy experience
- Cloud platform knowledge (AWS/GCP/Azure)
- Scripting skills (Bash, Python)
Responsibilities
- Troubleshoot Kubernetes and vCluster environments
- Provide conversational, technical support primarily through Slack
- Collaborate with engineering to escalate critical issues
- Document common issues, solutions, and best practices
Benefits
- Competitive Salary: We offer a competitive compensation package, including equity
- Platinum-Level Insurance: Health, dental, vision, and life Insurance
- Flexible Working Schedule: Results matter more than clocking in and out
- Workplace Flexibility: We’re very flexible about where you work