Enterprise Customer Success Manager
Canonical
About the position
Join a strategic Customer Success team to enhance customer experience and drive product adoption across various segments.
Tech stack
- linux
- cloud-computing
- data-applications
- salesforce
- jira
- crm
Requirements
Required:
- Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT
- Excellent presentation skills with the ability to guide a conversation about complex software
- Experience building and improving internal processes while maintaining timely delivery to customer-related projects
- A true team player capable of interacting with all departments and at all levels, both internally and externally
Nice to have:
- Knowledge of agile methodologies
- Experience with Salesforce, Jira and CRMs is a big plus
Responsibilities
- Onboard new customers and introduce them to our products and support processes
- Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries
- Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives
- Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales
Benefits
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards