Product Support Specialist - EMEA
Ashby
About the position
Join a dynamic team as a Product Support Specialist, providing exceptional support to customers and enhancing workflows. You'll troubleshoot complex issues and contribute to projects that improve team efficiency.
Tech stack
- customer-support
- saas
- troubleshooting
- communication
Requirements
Required:
- Comfortable owning complex SaaS troubleshooting from first report through resolution
- Ability to explain technical issues concisely and think systematically
- Keen attention to detail and empathy in customer interactions
- Experience in B2B support across company sizes, from SMB to enterprise
Nice to have:
- Curiosity in addressing customers and creating solutions
- Ability to balance investigation, customer communication, and escalation quality
Responsibilities
- Handle troubleshooting of sophisticated integrations and guide customers through workflows
- Work on projects to improve team processes and efficiency
Benefits
- 10-year exercise window for stock options
- Unlimited PTO
- Twelve weeks of fully paid family leave in the US
- Generous equipment, software, and office furniture budget
Recruitment Process
Intro Call with Recruiting
30 Minutes
Take Home Assessment
1 week to complete
Hiring Manager Interview
45 Minutes
Skills Fit Interview
45 Minutes
Team Insights Interview + Hiring Manager Closing Questions
40 Minutes
Intro Call with Recruiting
30 Minutes
Take Home Assessment
1 week to complete
Hiring Manager Interview
45 Minutes
Skills Fit Interview
45 Minutes
Team Insights Interview + Hiring Manager Closing Questions
40 Minutes