Support Engineer (EMEA - Weekends)
Supabase
Full-timeAbout the position
Join a globally distributed team as a Support Engineer, providing developer support and ensuring timely responses to various inquiries.
Tech stack
- sql
- postgresql
- linux
- github
- react
- vue
- node
Requirements
Required:
- Experienced in customer support, with 3+ years of experience providing developer support to technical customers
- Proficient in SQL (ideally PostgreSQL) and comfortable with complex SQL queries
- Excellent communication skills and fluency in English
- Skilled in using Linux/Unix operating systems and the command line
Nice to have:
- Experienced working with GitHub Issues and Discussions
- Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte
- Having a degree in Computer Science is a plus too
Responsibilities
- Provide initial and timely responses to all support cases for a variety of topics
- Triage support cases including directing users to previous answers, code examples, documentation
- Monitor multiple feedback channels, e.g. Github Issues & Discussions
- Identify where internal tooling might be developed or obtained to improve support efficiency
Benefits
- We hire globally and provide a WeWork membership or co-working allowance
- Every team member receives ESOP (equity ownership) in the company
- Use this budget to set up your ideal work environment—laptop, monitor, headphones
- Supabase covers 100% of health insurance for employees and 80% for dependents