Billing Support Specialist
Supabase
About the position
Join a fast-paced team as a Billing Support Specialist, handling customer inquiries and improving billing workflows.
Tech stack
- customer-support
- communication
- sql
Requirements
Required:
- Experienced in customer support, with 2+ years of experience providing billing support to technical customers
- Excellent communication skills and fluency in English
- Communicate clearly across both technical and non-technical audiences
- Have experience in async or globally distributed teams
Nice to have:
- Being proficient in SQL is a bonus
- Are comfortable navigating ambiguity and moving quickly
Responsibilities
- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to usage optimization or disputes
- Debug/Identify user-specific issues such as failed payments, unsettled invoices, payment extensions
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members
- Identify where internal tooling might be developed or obtained to improve support efficiency
Benefits
- We hire globally and provide a WeWork membership or co-working allowance
- Every team member receives ESOP (equity ownership) in the company
- Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work
- Supabase covers 100% of health insurance for employees and 80% for dependents