Senior Technical Support Engineer - Cybersecurity SaaS

Senior Technical Support Engineer - Cybersecurity SaaS

Intuition Machines

Senior

About the position

Join a team focused on improving enterprise security products by troubleshooting complex technical issues and enhancing customer experience.

Tech stack

python
javascript
html
css
sql
grafana

Requirements

Required:

5+ years in software engineering or technical support with strong coding experience
Proficiency in Python, JavaScript, HTML, and CSS
Experience with distributed systems, web security, and large-scale applications
Strong problem-solving skills and attention to detail

Nice to have:

Familiarity with support systems, ticketing tools, or automation/scripting is a plus

Responsibilities

Troubleshoot complex backend and frontend issues for enterprise customers
Work with Engineering, Product, and Security teams to find root causes and implement solutions
Help improve the product by debugging, prototyping, or building small automation tools
Build strong customer relationships through clear, proactive communication

Benefits

Fully remote position with flexible working hours
An inspiring team of colleagues spread all over the world
Pleasant, modern development and deployment workflows: ship early, ship often
High impact: lots of users, happy customers, high growth, and cutting edge R&D

Recruitment Process

Application Review
Final Interview
Final in-person interview and identity verification step

Application Review
Final Interview
Final in-person interview and identity verification step