Manager, Customer Success (Remote - EMEA)
n8n
About the position
Lead and grow the EMEA Customer Success team, focusing on strategic enterprise customers and operational excellence.
Tech stack
- customer-success
- people-management
- operational-discipline
- collaboration
- automation
- ai
Requirements
Required:
- 2–3+ years of people management experience, with a strong track record of hiring, developing, and retaining Customer Success talent
- 7-10 years of experience in Customer Success, Professional Services, Account Management, or other customer-facing roles, including supporting large, complex, high-risk enterprise customers
- Experience in an enterprise IT or technology environment and understand the needs and expectations of technical buyers and customers
- Comfortable running forecasts, account-health cadences, and structured risk reviews to keep a complex book of business on track
Nice to have:
- You've progressed from a senior CSM role into first-line leadership and have demonstrated strong potential to take on increasing scope
- You're familiar with n8n or the broader automation and AI tooling ecosystem
- You've held Customer Success leadership responsibilities across more than one company and have seen different approaches to scaling teams
Responsibilities
- Lead and grow the EMEA Customer Success team, helping n8n's most strategic enterprise customers drive adoption, retention, and expansion
- Partner with CSMs to navigate complex customer challenges and develop strategies for the region's largest and highest-risk enterprise accounts
- Hire and onboard the additional CSMs needed as the EMEA team grows, building on the strong team already in place
- Run a consistent operating cadence across forecasting, account health, and structured risk reviews
Benefits
- We offer fair and attractive pay
- You'll get a slice of n8n with equity
- 30 days of vacation, plus public holidays wherever you are in Europe
- We provide benefits according to local country norms